Just as there are rules our partner companies must uphold, so too are there some key rules that you need to commit to as a member of the Side community.
1 - Response Time and Communication:
Once selected for a task, the company may need to contact you to clarify certain details before you start. The company has 48 hours to contact you, or they will have to pay a cancellation fee and will no longer be able to see your profile.
At the same time, this reactivity from the company means that you must be really reactive. If you don't respond once selected for a task, the task will be withdrawn and will be considered canceled. This incident will be noted on your profile for 2 months. If no incidents are found during these 2 months, this label will be withdrawn.
2 - Cancellation before a task:
Any cancellation more than 24 hours before your task starts will be noted on your profile for two months.
A cancellation that takes place more than 24 hours before the task starts will be tolerated but should stay exceptional. Any cancellation will be noted on your profile for 2 months. If no incidents are found during these 2 months, this label will be withdrawn. If you cancel several tasks, you run the risk that your profile is blocked from the platform.
Any cancellation less than 24 hours before the task starts will lead to a definitive exclusion from the platform, except in case of force majeure (see: Rule 7).
A cancellation less than 24 hours before the task puts the company in a really complicated situation. Side may not be able to replace you on time and we may lose this client, which means less work for Siders. A cancellation at the last minute therefore results in exclusion from the platform.
3 - Unexpected Absences:
Any unanticipated absences will result in a definitive exclusion from the platform and a cancellation of the task with your client.
When you apply for a task, you make a commitment to Side and to the company (your new client). You are therefore expected at the place of work, on time, throughout the duration of the task.
4 - Delays on site and during your task:
If you arrive late for work, or you return the results of your work late, then you have not been professional enough and respectful to the company.
In the case of such delay, your profile will be labeled "delayed". If no incident is noticed after 2 months, this will be removed. You also run the risk that the company notes you 1/5 or 2/5 following the task, which would prevent you from working on new tasks with the company or with Side.
5 - Attitude during your task:
Once at the task site, you represent your own micro-enterprise, and also ours. You have to be 100% professional for the duration of the task.
- Be punctual: The first impression means everything and arriving late is the worst way to start a task. Anticipate travel times and plan ahead.
- Be presentable: The place of the task is your place of work. So present yourself as you would present yourself in an office, or follow the specific instructions of the company.
- Be kind: Keep smiling and be patient, even in complicated situations. Learn to take a step back.
- Be focused: Do not watch your phone during the task, respect the deadlines, and do what's best for the company.
If you do not respect these rules, you increase your chances that the company will rate you 1/5 or 2/5. This would prevent you from working new tasks with the company or with Side.
6 - Invoicing and the end of your task:
Once the task is over, make sure you have taken the necessary steps to finish properly:
- Send all necessary documents (your work, reports if requested, field returns, etc.).
- Return used materials (flyers, clothing, computer equipment, temporary documents, etc.)
- Verify and invoice the number of hours spent on the task. But be sure not to forget or to count too much (e.g. are your lunch breaks paid?).
Once you are sure of yourself, you can send your bill. Be careful not to make an error in the amount charged. Overcharging by inattention could tarnish a nice performance and question your honesty, and thus reduce your final score.
7 - What is Side's policy of force majeure?
When you apply for a Side task and you are selected, you make a commitment to Side and the company, until the end of your task. To ensure a high level of quality on the platform, both companies and Siders must submit to the Golden Rules, to ensure that the Side experience is enjoyable for everyone.
In rare cases, if Side sees that a last minute cancellation falls under the force majeure guidelines, Side may decide not to apply sanctions as described in the Golden Rules.
Which situations are considered to be cases of force majeure?
- Sudden death or serious illness of a Sider, or a close family member.
- Severe injury that directly restricts a Sider's ability to work.
- Significant natural disaster or severe weather incidents at work or departure.
- Obligations of government imposed by the authorities after selection (e.g. jury duty).
If a Sider wishes to make a claim
Claims can only be considered after the cancellation of a task or in absence of a task. At the time of cancellation or after having been informed by Side of the application of the sanctions, if you feel that your reason for cancellation is due to force majeure within the meaning of the conditions and rules set by Side, please get in touch. We may request the submission of supporting documents.